About Us

We aim to provide high quality, safe, caring and effective Primary Health Care Services.

To provide appropriate healthcare for all our patients' needs and create a partnership between patient and health professional which is responsive to patients' needs and ensures mutual respect in safe, modern and well equipped premises.

To lead, recruit, retain and develop a highly motivated and approriately skilled workforce.  Whilst following NICE Guidelines and the Health and Social Care Act 2012.

Further useful information can be found on our NHS Choices website.  Please also like our facebook page for regular updates and news.

The Practice is contracted to NHS England.  Contact details for the local area team are:

NHS England, South Yorkshire and Bassetlaw Area Team, Oak House, Moorhead Way, Bramley, Rotherham  S66 1YY

Tel: 01709 302000

Email:  england.contactus@nhs.net

 

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting 7 days or less. Your employer may however require you to complete a self certification form (SC2) which is available from your employer or on the HMRC website https://www.gov.uk

 

 

 

Zero Tolerance

The Practice will not accept abusive or aggressive behaviour.  Any persons reported to be using such behaviour will be asked to leave the Practice.

Facilities

Disabled facilities are available at the Surgery, including entrance ramp, disabled toilet facilities and stair lift.

For patients with severe hearing difficulties we have a member of staff who is experienced in “signing”. We have a text phone for those patients able to use this form of communication, the number is the same as the surgery number 01302 874551.  The Surgery can also provide a practice leaflet in large print for partially sighted patients if required.

Parking Facilities

There are two free municipal parking areas located close to the Surgery.

Confidentiality

All staff working within the surgery have been trained in the aspects of patient confidentiality.  All persons working within the Practice adhere to the Data Protection Act 2018 and GDPR Guidelines.

Research

Bentley Surgery takes part in high quality national medical research which helps to improve the health and wellbeing of the nation

For more information please click here to view our document about Research at the practice

Telephone Advice / Triage

The Surgery offers telephone triage each morning.  If you ring with a new illness or require a same day appointment, the receptionist will take your contact details and a brief description of symptoms.  A GP will then return your call during the morning. This may save you a visit to the Practice or the GP will direct you to the most appropriate clinician.

Waiting Times

The Doctors will try to see all patients within 30 minutes of their appointment time.  The waiting time will normally be less than this but if it is longer on a particular day, you will receive an explanation for the delay and be offered a further appointment if you cannot wait.  The Doctors do not like their surgeries to run late, but such delays are unavoidable due to emergencies and patients who require a longer time with the Doctor.  Remember next time it may be you.

If you feel that you need extra time with the Doctor please ask for a longer appointment when you book.

House Calls

The Doctors will make house calls to house bound patients and to those patients the Doctor feels are too ill to come to Surgery.  If you need a home visit in an emergency, this will be done on the same day after morning surgery.  Please try to call the Surgery before 10am if you need a home visit so that the Doctor can plan the calls and avoid unnecessary travelling.  The Doctor can see 5 patients in Surgery in the time it takes to do one house call.  If you need an immediate house call, the Receptionist will ask you to talk to the Doctor to explain the problem.

Telephone Calls To The Practice

All calls made to the Practice are recorded for your own safety and used for training purposes within the Practice. All information is confidential and is dealt with in the strictest confidence.  All staff have been trained in their responsibilities under the Data Protection Act.

Named Accountable GP for all Patients

The GP contract in England now requires that all patients must have a named accountable GP.  The role of that GP is to take overall responsibility for care and co-ordination of all services to ensure they are delivered efficiently for the individual patient.  If a patient expresses a preference as to which GP they have been assigned, the Practice will make reasonable efforts to accommodate this request.  However a patient does not have to see their named GP when booking an appointment.

Complaints and Suggestions

If you have a complaint or concern about the service you have received from the doctors or any of the staff working at this Practice, please let the Practice Manager know.  A patient complaints leaflet is available at Reception and this can be posted or emailed to you on request.

A suggestion box is  also available in the entrance foyer,